Shital Pakhmode

Shital Pakhmode has a diverse range of work experience in the field of application support and client services.

Starting from May 2010 to May 2013, Shital worked as an Application Support Analyst at the Barclays Technology Center of India. This role involved providing production support for a large banking organization, monitoring service incidents, and maintaining operational procedures and scheduling.

From July 2013 to January 2018, Shital worked as an Application Support Analyst at IBM. In this role, they performed tasks such as linking and unlinking servers, troubleshooting issues, and analyzing root causes of production problems.

In July 2020, Shital joined Citi Bank Singapore as a Foreign Exchange Trading Application Support Analyst. Their responsibilities included ensuring trades were executed correctly, providing user support for trading systems, and supporting various aspects of the FX trade life cycle.

Currently, since June 2023, Shital is working as a Client Services Specialist at BidFX. Their role involves incident management, troubleshooting, building client relationships, providing training, offering input for service improvements, and conducting handovers for global support.

Overall, Shital Pakhmode has developed a strong skill set in application support, incident management, and client services through their work experience at various organizations.

Shital Pakhmode obtained a Bachelor of Engineering (BEng) degree in Electronics and Communications Engineering from Nagpur University between the years 2005 and 2009. In addition, Shital also holds certifications in Hadoop administration, obtained from Edureka in January 2018; ITIL V3, obtained in July 2011; and TIVOLI 8.4, obtained in August 2010.