Johana Araica

Johana Araica has a diverse work experience in the field of technology and customer support. Johana is currently working as a Technical Customer Support Specialist at Billtrust since November 2022. Prior to that, they worked as a Software Developer at Bank Lafise Bancentro from April 2021 to February 2022.

Johana also has extensive experience at Financial FDL, where they held multiple roles. Johana served as the Chief of Systems Support from June 2016 to April 2021, and before that, they worked as a Systems Support Analyst from September 2013 to June 2016.

Earlier in their career, Johana worked as an IT Process Supervisor at Aerolibre, S.A. from August 2011 to September 2013.

Johana Araica obtained a Bachelor's Degree in Systems Engineering from Universidad Centroamericana, Managua, between 2006 and 2010. Prior to that, they completed their high school education and received a High School Diploma from Pureza de Maria, Managua, in the years 2000 to 2004.

In terms of additional certifications, Johana has completed several courses and programs. These include "Increase your emotional intelligence" from Udemy, which they obtained in April 2020; "Oracle PL/SQL Fundamentals vol. I & II." from Udemy, obtained in May 2019; "ITIL Fundamentals V3, 2011" from Technical Training Center CTE, obtained in September 2017; "Programming with Oracle PL/SQL" from Universidad Nacional de Ingeniería, obtained in March 2017; "Accounting for no Accountants" from Universidad de Ciencias Comerciales. UCC., obtained in November 2014.

Additionally, Johana completed "Analysis and Database Design with SQL Server" from Universidad Nacional de Ingeniería in 2012, a "Specialization in Microsoft Excel 2010" from Instituto Latinoamericano de Computación ILCOMP in 2012, "Mandarin Chinese Level 1 and 2" from Universidad de Ciencias Comerciales. UCC. in 2011, "Mandarin Chinese level 1 to level 4." from Centro Chino Nicaragüense in 2010, and an "English as a second language learning program" from American Nicaraguan School in 2002.