Kelsey VanSleen

Customer Success and Implementation Specialist at Billy

Kelsey VanSleen has extensive work experience in various roles and industries. Kelsey is currently working at Billy as a Customer Success and Implementation Specialist. Prior to that, they worked at Built Technologies as a Subject Matter Expert - Construction Services, where they co-created and implemented a migration strategy resulting in upsells and increased revenue. Kelsey also collaborated with product and engineering teams and ensured product and industry accuracy.

Before that, Kelsey worked at Schneider Building Company as an Accounting & Administrative Manager and later as a Project Administrator. In these roles, they managed various administrative tasks, supported revenue growth, and initiated the implementation of project management software.

Kelsey also served as a Secretary at Tech4Good Denver, where they played a key role in website overhaul and actively participated in board meetings. Kelsey previously worked as an Administrative Assistant at Geovert and as a Freelance Market Research Consultant, conducting research and producing content for a medical device company.

In their earlier career, Kelsey worked as a Shift Supervisor at Snowpack Taproom, managing operations and curating social media content. Kelsey also worked as an Events/Floor Manager at Flying Squirrel Bar, organizing events and ensuring guests' satisfaction. Additionally, they briefly worked as an Office Manager at Higherground Rainwater Systems.

Overall, Kelsey VanSleen has demonstrated their versatility, skills, and dedication in various roles and industries throughout their career.

Kelsey VanSleen began their education in 2007 at Florida Atlantic University, where they pursued a Bachelor of Health Services degree in the field of Health/Health Care Administration/Management. Kelsey completed their undergraduate studies in 2011. In 2019, Kelsey obtained three certifications in business writing from edX, namely "BusWri1x: The Writing Process," "BusWri2x: Effective Business Writing," and "BusWri3x: Writing for Social Media."

Kelsey's interest in user experience (UX) design led their to further educational pursuits. In 2020, they enrolled in the User Experience Nanodegree Program at Udacity, completing it within the same year. More recently, in 2021, Kelsey joined Coursera's Google UX Program, where they currently hold a degree in UX Design. Additionally, Kelsey obtained several certifications from Google in UX design, including "Foundations of User Experience (UX) Design," "Start the UX Design Process: Empathize, Define, and Ideate," "Build Wireframes & Low-Fidelity Prototypes," and "Conduct UX Research and Test Early Concepts."

Furthermore, Kelsey has acquired a project management certification from Procore Technologies. Kelsey obtained the "Procore Certified: Project Manager (Project Management)" certification in February 2023.

Overall, Kelsey VanSleen's education history showcases their commitment to expanding their knowledge and skills in various fields, including health services, business writing, project management, and UX design.

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  • Customer Success and Implementation Specialist

    April, 2023 - present