Vinicius Gusmão

Vinicius Gusmão is an experienced Customer Success professional with a strong background in CRM and customer experience across various companies. At Bionexo, from May 2021 to April 2024, Vinicius led projects focused on customer journey and loyalty using SenseData and Salesforce, overseeing the creation, implementation, and improvement of these initiatives. Prior experience includes structuring the Customer Success department and managing a team at Vittude, where Vinicius designed customer personas and communication strategies. As Head of Customer Success at Ali Crédito, responsibilities encompassed establishing the Customer Success operation and implementing B2B client onboarding and post-launch support. Earlier roles included managing a client portfolio at Loggi and serving as a Customer Success Manager at NeoAssist, focusing on onboarding and process improvement for major clients.