Ashley J. Reid

Customer Operations Specialist at Birchbox

Ashley J. Reid has over five years of work experience. Ashley J. began their career in 2012 as the Recruiting Manager for LifeWorx. In 2015, they became the Director of Human Resources for the same company. That same year, they also began working as a Talent Manager for L'il Angels Unlimited. Finally, they worked as a Customer Operations Specialist for Birchbox from 2015 to present. In this role, they acted as the voice of Birchbox, servicing subscribers and customers, answering their calls, emails, and social media messages. Ashley J. also supported the subscription business by trouble shooting billing and ordering issues. Additionally, they improved the customer service experience and developed operations protocols to prevent repeat problems and make the team more efficient.

Ashley J. Reid graduated from Iona University in 2008 with a Bachelor of Arts (B.A.) in Political Science and Government; Criminal Justice. Prior to that, they obtained a NYS Regents Diploma from Gorton High School in 2004, where they studied Law Magnet. Ashley J. also holds a Project Management certification.

Links

Previous companies

LifeWorx logo

Org chart

Timeline

  • Customer Operations Specialist

    September, 2015 - present

View in org chart