Global Account Manager, EMEA

BG-09

The Business Development unit is responsible for generating revenue, new business opportunities, and providing exceptional customer service to clients. The Global Account Management Unit within Business Development manages client relationships among our global accounts, providing strategic guidance on HR and compensation matters, and ensuring the delivery of high-quality services to meet client needs and expectations. 

The Global Account Manager, EMEA, acts as the primary point of contact for clients in the EMEA region, building and maintaining strong relationships to understand their needs and objectives; and to collaborate with clients to develop and implement tailored HR and compensation strategies aligned with their business goals and best practices. This role is location flexible. Our successful candidate would ideally be located in Kenya or London or in any country within the Africa or Europe region. 

Duties and Responsibilities:

• Conduct needs assessments and analysis of clients’ HR programs and policies to identify opportunities for improvement and to recommend appropriate solutions using Birches Group products and services.

• Assess and analyze industry trends, regulations, and best practices in the region and globally, to maintain a competitive edge for Birches Group products and services.

• Oversee the provision of account management and relationship building service to clients in the region, recommending opportunities and initiatives to improve the market penetration of Birches Group solutions.

• Advise the wider Business Development unit, as well as product and service teams, on market trends and new opportunities in the region, as well as to identify and pursue upselling and cross-selling opportunities within existing client accounts.

• Strengthen relationships with external clients through proactive engagement (addressing concerns, gathering feedback on impact of solutions, identifying opportunities for sustained/expanded collaboration) and alignment of service delivery with client objectives and expectations

• Monitor sourcing of account management pipeline in the region to ensure delivery of projects on time and within budget, maintain client satisfaction and retention, and identify opportunities to optimize processes

• Monitor and analyse account performance metrics to ensure that they are achieved along with related business objectives, as well as to identify opportunities to improve account management framework.

Targeted Specialized Knowledge: 

• Bachelor’s degree in marketing, business administration or human resources.
• Specialized experience in account management, relationship management, consulting, or other client-facing roles within the HR or compensation industry. In-depth knowledge of HR principles, practices, and regulations, with a focus on compensation strategy and design. Experience in working with European markets and international development sector clients strongly desirable.
• Fluency in English necessary for communication in writing and speaking. Fluency/Working knowledge of French desirable.