Michael Parambita

Michael Parambita is an experienced professional in customer support and success management, currently serving as the Regional Manager of Customer Support at Bird since October 2020, where responsibilities include leading a support team across nine APAC countries and prioritizing customer relationship management. Prior to this role, Michael held several positions at NICE inContact from February 2016 to October 2020, including Customer Success Lead, where duties involved managing a team, fostering customer engagement, and overseeing account management. Additional experience at Convergys from March 2006 to August 2015 encompassed roles such as Senior Trainer and Senior Technical Support Specialist. Michael holds a degree from the Technological University of the Philippines, completed in 2005.