Shwetha Ravichandran

Shwetha Ravichandran is a seasoned Customer Onboarding Manager with extensive experience in enhancing customer success and satisfaction. Currently serving as a Senior Customer Onboarding Manager at Bird since December 2021, Shwetha excels in building strong customer relationships, guiding onboarding projects to enhance product adoption, and conducting training sessions for new users. Previous roles include Associate Customer Success Manager at Bird, where Shwetha focused on increasing customer engagement for SMB clients across multiple regions, and various positions at Freshworks, including Self-Service and Content Strategist and Product Specialist, where Shwetha developed strategies for chatbots and managed technical account services. Shwetha holds a Bachelor's Degree in Computer Science Engineering from SASTRA University.