Biron Health Group | Biron Groupe Santé
Rafaël Giguère has a wide range of experience in various leadership roles within the customer service industry. Rafaël currently serves as a Board Member at Epik Contact Centers Inc., a specialized business process outsourcer with omni-channel cloud technology. Previously, they held the position of Director, Customer Relation Centers at Biron Health Group, a leading healthcare provider in Quebec. Rafaël also worked as the Director, Client Support & Client Experience at Logibec and as the Director, Care Access Centers & Global WFM at Morneau Shepell. Earlier in their career, they held senior leadership positions at Nordia Inc., iQor, and Bell Mobility. Overall, Rafaël has a strong background in managing customer interactions and improving customer experience within diverse industries.
Rafaël Giguère's education history includes studies in Business Administration and Management at Edinburgh Business School, Heriot-Watt University. Rafaël also pursued studies in Business Administration at Concordia University. In addition, Rafaël attended College Ahuntsic, where they focused on Computer Graphics. Rafaël initially started their educational journey at Académie de Roberval, where they pursued a general field of study. However, specific start and end years for each educational institution are not provided.
Biron Health Group | Biron Groupe Santé
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Biron is one of Quebec’s leading healthcare providers. Founded by Denis Biron in 1952, we now have more than 120 care centers and sleep care clinics across Quebec, and more than 800 employees. As we've innovated in our diagnostics and radiology businesses, as well as the emerging areas of genetic testing and sleepcare, we’ve maintained our award-winning management practices built around personal care, great service and rigorous quality and privacy control. We’ve adapted and embraced new technologies, new platforms and healthcare breakthroughs as they have emerged, but we’ve never lost touch with the basic truths we were founded on. We believe that every patient deserves the right care at the right time, from experts who value their trust. Biron is committed to providing reliable, high quality services and advice with the greatest of care and respect, delivered where and when they’re needed. We’re still a family company, now led by the next generation. As we combine our complete ecosystem of services for prevention, diagnosis, and treatment with our data expertise, we now help patients, employers and health professionals take comprehensive control of care throughout every stage of life.