Pietro Riparbelli

Pietro Riparbelli's work experience begins in 2007 at Tecnes Milano srl, where they worked in network assistance and management until 2011. From 2009 to 2010, they also worked at Gruppo Gamma S.r.l. in IS service delivery, specifically managing and improving network and IT infrastructure. In 2011, Riparbelli joined Trinity srl and became an Europe Service Desk Expert at Birra Peroni S.r.l., a subsidiary of SABMiller plc. Pietro fulfilled this role until 2016 and also served as the Italy Change Leader. At Birra Peroni since 2017, continuing with its acquisition by Asahi Europe Ltd, Riparbelli has held multiple roles, including Service Desk Expert and Change Process Owner. In these roles, they provide first-level user support through various channels and utilizes service management tools. Currently, they work as an End User Support Specialist for Birra Peroni.

Pietro Riparbelli earned a Bachelor of Science in Engineering with a focus on Computer Science and Systems (BSE-CSS) from Sapienza Università di Roma, where they studied from 2000 to 2009. Prior to this, they completed their high school education at Liceo Scientifico Statale Farnesina from 1996 to 2000, and briefly attended Liceo Scientifico Statale Talete in 1995-1996. In addition to their academic qualifications, Pietro Riparbelli holds several certifications, including the ITIL Service Operation, ITIL Service Transition, and ITIL Foundation Certificates in IT Service Management, obtained from EXIN in 2012 and 2013.