Gianella Nicole Cabanillas Gamboa

Gianella Nicole Cabanillas Gamboa is a Junior ITSM Specialist at bit2bit Americas, responsible for modeling and implementing ITIL processes and applying Agile methodologies such as Scrum and Kanban. Previous experience includes working as an ITSM Intern focused on Jira incident management and implementing Agile Scrum practices. While at Teleperformance, Gianella served as a Service Advisor, addressing customer issues efficiently and documenting interactions. Additionally, experience includes a role in Merchandise at Walt Disney World. Educational qualifications include a degree in Industrial and Commercial Engineering from Universidad San Ignacio de Loyola and a Bachelor's degree in International Business from San Ignacio Business School Miami, alongside various certifications in SQL Server, SAP MM, Power BI, Excel, and project management.