Michaela Hertusova

Michaela Hertusova has extensive work experience in customer support and affiliate marketing. Michaela most recently worked at Trezor as an Affiliate Marketing Lead. Prior to that, they worked as an Affiliate Executive at the same company and as a Customer Support Specialist, where they handled various customer-related tasks such as troubleshooting, order check, payment verification, warehouse communication, shipping claims, and refunds.

Before joining Trezor, Michaela worked at SatoshiLabs where they held roles as a Marketplace Specialist, Sales Manager, and Technical Support Specialist. In these positions, they communicated with customers globally, handled troubleshooting, firmware and hardware testing, bug reporting, order check, payment verification, and refund processing.

Earlier in their career, they worked as a Customer Support Specialist at Plaaay.cz and as an Administrative Assistant at Veverka - Kohoutová, Advocates and Generali.

Throughout their various roles, Michaela has demonstrated their commitment to providing effective customer care and continuously updating their knowledge in the ever-changing fields they have worked in.

Michaela Hertusova attended Charles University from 2011 to 2016, where they obtained a Bachelor's Degree in Liberal Arts and Humanities. In addition to their degree, they have obtained several certifications, including "Design Thinking In Practice" from Q Designers in September 2020, "Adobe Photoshop Advanced" from NICOM, a.s. in June 2020, "Adobe Photoshop Basics" from NICOM, a.s. in May 2020, "Adobe Lightroom" from NICOM, a.s. in April 2020, "EF SET English Certificate 86/100 (C2 Proficient)" from EF Education First in May 2019, and "ColWri2.1x Principles of Written English" from the University of California, Berkeley in November 2014.