JM

John Makinde

Chief Operations Officer at Bitmama

John Makinde has a diverse work experience spanning various industries and roles. John currently holds the position of Chief Operations Officer at Bitmama since January 2023. In their previous role at Bitmama as the Head of Customer Service from February 2022 to December 2022, they successfully improved customer satisfaction and digital store ratings. John also played a key role in developing and implementing a P2P trading framework in line with global practices.

In 2022, John also served as the Managing Partner & Learning and Development Manager at TecHub Spaces. John designed and implemented a tech-training launchpad and facilitated a tech incubator program for university students.

Prior to that, they worked at Remitano - Cryptocurrency Exchange, where they served as a Customer Service Team Lead from August 2021 to May 2022. John also had a brief role as a Business Development Associate.

Before joining Remitano, John worked at Robin8 as a Brand Representative, where they helped the company gain recognition in the Nigerian Blockchain and Cryptocurrency Industry. John played a vital role in organizing meetups and onboarding new Brand Ambassadors.

John started their career as a Creative Writer at Candid Article in 2015 and later worked as a Sales and Technical Administrator at Felicia Ayo Montessori School, where they implemented academic reforms and managed school finances. John also has experience working as an Industrial Trainee at Swiss Pharma Nig. ltd. in 2012.

Overall, John Makinde has demonstrated strong leadership skills, strategic thinking, and a track record of improving customer satisfaction and implementing successful projects in various industries.

John Makinde completed their education history with a Master of Business Administration (MBA) degree in Finance, specializing in General Finance, from Redeemer's University in the year 2022. Prior to that, they earned a Bachelor of Science (BSc.) degree in Biochemistry from Bowen University, where they studied from 2009 to 2013. Additionally, they obtained a certification in Android App Development from Andela in August 2016.

Links

Timeline

  • Chief Operations Officer

    January, 2023 - present

  • Head of Customer Service

    February, 2022

  • Head, P2P Trading

    February, 2021

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