Luana Morais

Luana Morais is a Technical Support Analyst at Bizneo HR since September 2023. Previously, Luana held the position of Support Engineer I at Gupy from February 2022 to September 2023, where responsibilities included providing level 2 support for B2B and B2C users and utilizing Zendesk for customer interactions. As an Advanced Support Analyst at Gupy and Kenoby, Luana provided internal support to client teams, managed ticket analyses, and assisted with system behavior inquiries. Additionally, Luana possesses a diverse background in customer experience and administrative roles, having worked at Braschlor Produtos Quimicos for over eight years. Educational qualifications include a current postgraduate program in Coding & Tech Journey at FIAP, a degree in Administration, and a specialized degree in Human Resources from Uninove. Luana also completed a Technical course in Administration at Centro Paula Souza.