Md.ferdous Huq Rumi

Md.Ferdous Huq Rumi possesses a diverse professional background with experience in service quality, complaint management, and operations. Currently employed as an Officer in Service Quality & Complaint Management at bKash Limited since August 2021, Rumi oversees adherence to organizational policies and conducts audits of internal and external work. Previous roles include Executive of Operations at ShopUp, where responsibilities encompassed logistics support and backlog clearance, and Junior Officer in Enterprise Project Management at bKash Limited, focusing on customer KYC validation and data analysis. Early career experience includes a Customer Service Associate position at Genex Infosys Ltd and a BPO Trainee role at FIFOTech. Rumi holds a Master of Science in Mathematics from the University of Dhaka and a Bachelor's degree in Mathematics from Govt. Titumir College.