Julian Dozier

Julian Dozier is an experienced Service Desk Coordinator at Black Box Network Services, having held this position since August 2014, where responsibilities include managing Move/Add/Change (MAC) and Break-fix cases while ensuring adherence to service level agreements. Prior roles include Escalated Case Manager at Sears Holdings Corporation, focusing on identifying sales opportunities and handling customer interactions, and Intern Recruiter at All Staff Personnel Service, Inc., where Julian managed contracts and supported recruitment processes. Early career experience also includes a role as a Footwear/Apparel Salesperson at adidas, emphasizing customer service and brand representation. Educational background consists of studies at Emporia State University from 2009 to 2013.