Gretchen Taylor

Gretchen Taylor possesses extensive experience in operations and customer service management, currently serving as an Operation Supervisor at COGNOSANTE CONSULTING, LLC since March 2021, and as a Supervisor at MAXAMAS since June 2020. Additionally, Gretchen has held the position of Operations Supervisor at Black Turtle Services since August 2013, where responsibilities include providing administrative guidance and leadership for customer service representatives within the Federally Funded Marketplace. Previous roles include Operation Manager at C3 CustomerContactChannels, overseeing Medicaid and Medicare services, and Collection Team Manager at Providian/CompuCredit Corporation. Gretchen began a career in customer interactions as a Team Supervisor at Convergys. Educational qualifications include an Associate's degree in Accounting from Blair Business College.