Ronnita Baker

Ronnita Baker, MSOL, has extensive experience in customer success and support operations, currently serving as a Customer Success Leadership Coach and Senior Principal at Blackbaud since October 2014. Ronnita leads projects for the Work Force Management team, focusing on forecasting product volume and developing staffing plans to ensure optimal coverage. Previously, Ronnita held positions such as Product Support Manager and Performance Development Coach at AT&T from January 2002 to October 2014. Ronnita holds a Master's degree in Organizational Leadership from Indiana University Indianapolis and a Bachelor's degree in Business, Management, Marketing, and Related Support Services from Indiana Wesleyan University.