Aaditya Jogpal (Aiden)

Aaditya Jogpal (Aiden) has worked in the IT industry since 2011. In 2011, they began their career as a Technical Support Executive at V N S Solutions. The following year, they moved to iYogi as a Technical Specialist. In 2013, they joined Genesis Softtech as a Senior Technical Support Analyst, where they managed a team of Technical Support Analysts and was responsible for maintaining SLA, creating rosters, and conducting one-on-one meetings with employees. In 2014, they joined BlackBeltHelp as Deputy Manager Training, where they were responsible for the delivery of efficient and effective training for Technology Services supported by Service Desk. Aaditya then moved to Assistant Manager Training, where they were responsible for end-to-end client implementation, IT Helpdesk/Service Desk/Desktop Support training and related activities as per SLA. Aaditya then went on to become a Training and Quality Specialist, where they were responsible for training across sites as per the defined protocol by various clients, creating knowledge base articles, and communicating with different stakeholders. Finally, they were a Senior Help Desk Analyst, where they managed and led a team of 10-12 Tier-1 IT Helpdesk analysts and was responsible for maintaining client SLA.

Aaditya Jogpal (Aiden) has a comprehensive educational history. In 2006, they completed a Bachelor of Technology (B.Tech.) in Computer Engineering from Guru Jambheswar University of Science and Technology, Hisar. In 2009, they attended the NIIT Institute for a course in Data Structures for Computer Software Engineering. In 2010, they attended the NIIT Institute for a course in HTML Programming for Computer Programming. In 2018, they completed an AWS Developer Associate course from Simplilearn Alumni. In 2019, they completed a Microsoft Azure DevOps course from Simplilearn Alumni.