Kathe Hewitte

Kathe Hewitte serves as the Information Technology Service Desk Manager at BlackPoint IT Services since September 2018, where responsibilities include managing day-to-day service delivery, actively triaging tickets, providing technical mentorship to team members, and ensuring outstanding customer service. Prior roles include IT Operations Manager and IT Customer Service Manager for the State of Washington, and Manager of IT Service Desk at InDemand Interpreting. Extensive experience in incident management, process improvement, and IT governance has been demonstrated through previous positions at Nordstrom, Weyerhaeuser, and Electronic Data Systems. Education includes continuous improvement and leadership courses, along with a degree in General Business/Accounting from Knapp College of Business.