IT Support Specialist

Our mighty energy transition team of 80 is impassioned by our vision to take all of our clients to net-zero emissions by 2050. With an entrepreneurial spirit and a purpose-driven mandate for responsible energy and carbon management, we are on a mission to help our clients save, sustain and thrive in the built environment.  There’s never been a more exciting time to join a business like ours that is smack in the middle of a carbon and energy industry transformation that is foundational to solving the world’s climate crisis.  

What you will do:

• Create accounts and configure hardware for new users as part of the on-boarding process

• Trains users on new hardware and software as and when needed

• First-run installations and regular updates of all software

• Manage and monitor technology assets to ensure accurate inventory records

• Ensures security policies and protocols are followed

• Serve as the first point of contact for customers seeking technical assistance over the phone or email

• Perform remote troubleshooting through diagnostic techniques and pertinent questions

• Determine the best solution based on the issue and details provided by customers

• Walk the customer through the problem-solving process

• Direct unresolved issues to the next level of support personnel

• Provide accurate information on IT products or services

• Record events and problems and their resolution in logs

• Follow-up and update customer status and information

• Pass on any feedback or suggestions by customers to the appropriate internal team

• Identify and suggest possible improvements on procedures

Qualifications:

• PC hardware, Printers, scanners, computer peripherals, Mobile devices (iOS, Android)

• macOS experience nice to have

• Client PC connectivity - ethernet, TCP/IP and VPN

• Help desk software or system to support tickets

• Knowledge of WAN and LAN

• Proven experience as an IT Helpdesk Technician or a similar role supporting SMB

• Passion for technology and incredibly tech-savvy

• Deep understanding of computer systems, databases, and mobile devices

• Ability to troubleshoot and diagnose technical issues

• Meticulous way of working and, ideally, experience in keeping logs

• Excellent interpersonal and communication skills as this is a highly client-facing role

• Associate degree in related field of study preferred

• Experience in MS Windows environment handling Level 1 calls

• Experience handling desktop and laptop break/fix support

• Experience using and troubleshooting MS Office (O365) products

See How We’re Creating Good Energy

At Blackstone we operate with an ethos of creating good energy for our people, clients and the planet.  Our values are central to guiding how we do business and why we do what we do:

Client First.

Anticipate customer needs and act with unbiased transparency to earn their trust.

Climate Crusaders.

Net-zero impact is our passion and protecting the planet, our responsibility.

Make it Right.

Deliver with excellence, always. Do the right thing even when it’s not the easiest thing.

Think Like an Entrepreneur.

The new energy economy demands we create, do better, innovate and think big to solve for the climate crisis.

Team Up.

Collaborate to bring innovative perspectives and the best solutions. Our unique, diverse backgrounds and experiences fuel better outcomes for all.

Why job seekers choose Blackstone:

We offer an attractive total compensation plan that includes competitive pay, flexible work arrangements, fully funded, employee-focused benefits (including virtual doctors, and an extensive Employee Assistance Plan), and a collaborative, inclusive, solutions-oriented work culture.

Blackstone is an equal opportunity employer, providing equal opportunities to employees regardless of gender, race, ethnicity, disability, sexual orientation, religion, marital status or age.

Our commitment to sustainability is foundational to who we are.  Read our Corporate ESG reporthere.

We thank all candidates for their interest, however, only those being considered for an interview will be contacted. No phone calls, please.