Kevin Knapp

Kevin Knapp is a professional with extensive experience in customer support and technical roles across various industries. Currently serving as the Senior Manager of Customer Experience at Blackwood since December 2022, Kevin leads solutions delivery and fosters collaboration to ensure project success. Previous roles include Senior Customer Support Engineer at CallTrackingMetrics, where premium support was provided to high-visibility customers, and Installation and Support Technician at Paradigm Software, where Kevin performed technical support and training. Additional experience encompasses support and implementation roles at Roadnet Technologies, MICROS Systems, and Comcast, as well as management positions at Gateway Computers and Kenneth Clark Co. Kevin also served as a Surgical Technician and EMT in the United States Army Reserves and holds an Associate's degree in General Studies from Anne Arundel Community College.