Jaci Brown

Jaci Brown, MBA, has a comprehensive work experience spanning over two decades. Starting in 1997, they worked as a Teller/Bookkeeper at Bank of Milton, where they handled various responsibilities related to customer transactions and back-office operations. In 2002, they joined Brookstone Homes, taking on roles such as Customer Service Secretary, Purchasing Assistant, and Construction Secretary. From 2003 to 2006, Jaci worked at Lab Safety Supply as a Customer Service Representative, where they had multiple responsibilities, including training, order processing, and coordinating with vendors. Their next venture was with Grainger, where they held several positions, including Information Quality Specialist, Contact Center Manager Click to Chat, and Customer Experience Manager - e-Procurement. Their roles at Grainger involved leading teams, project management, and enhancing customer service operations. Since 2017, Jaci has been associated with Blain's Farm & Fleet (Blain Supply, Inc.), initially as a Customer Service Manager in ecommerce, then as a Senior Manager of Customer Service, and currently serving as the Director of Customer Excellence. Overall, Jaci Brown, with their diverse experience and educational background, brings a wealth of knowledge and expertise in customer service management and operational excellence.

Jaci Brown obtained their Master of Business Administration (M.B.A.) in Business Administration, Management and Operations from Concordia University-Wisconsin in 2016. Prior to that, they earned a degree in Business Management from the same university in 2013. Their initial educational background includes an Associates degree in Business Management from Blackhawk Technical College, completed between 2006 and 2009. In addition to their academic achievements, Jaci also holds a Customer Experience Certification from the University of Wisconsin Parkside Customer Experience Certificate Program. The exact date of obtaining this certification is not provided.