James Williams

James Williams has a diverse work experience, starting in 2009 as a Kitchen Porter at Hand And Crown Pub until 2014. James then worked as a Kitchen Assistant at JD Wetherspoon from April 2014 to December 2014. After that, they worked as a Sous Chef at Hand And Crown Pub for a brief period in December 2014 to January 2015. Following this, James joined Combat Stress: The Veterans' Mental Health Charity as an IT Support Engineer from January 2015 to December 2015. During their time there, they were responsible for providing IT service and support to over 300 users across multiple sites, troubleshooting hardware issues, and deploying new hardware for new staff. Since 2016, they have been working at Blancco Technology Group as a UK Technical Support Analyst and was later promoted to the role of UK Technical Support Engineer in May 2020. In this role, James interacts with customers, partners, and colleagues to provide technical support and ensure customer satisfaction. James also escalates unresolved issues to the senior technical support team.

James Williams attended The Leventhorpe School from 2005 to 2010. James then enrolled at Harlow College from 2010 to 2012, where they pursued Business, IT & Law Vocational Courses Level 3. After completing their studies at Harlow College, James went on to Anglia Ruskin University from 2012 to 2014 to obtain a Foundation degree in Engineering. Additionally, James has a certification in HDI Support Center Analyst from HDI, though the specific month and year of obtaining the certification are unavailable.