Customer Success Manager

Overview

BlastOne is a family owned, professionally run business that is growing fast globally and looking for top talent to join our dynamic fast paced family!

What makes us great is the phenomenal staff who fit our fantastic culture! We believe in paying well and offering great benefits in order to attract the best talent.

What we do: BlastOne is a leading global supplier of Abrasive Blasting and Painting Facilities to a range of different industries.

Hiring fantastic people is our key to growth. We hire top talent who shares our values!

The Role

A Customer Success Manager is responsible for managing a set of large accounts in order to help drive a high level of customer satisfaction, successful product use, and customer retention. You will serve as the primary point of contact for key customers, understand customer success criteria, address questions, resolve issues and over time serve as a trusted advisor to each customer.  As a successful CSM you will achieve a high level of customer NPS, contract renewals and increased revenue within your customer base.

• Build strong, long-term relationships with customers by staying in constant communication and efficiently resolving issues with solutions tailored to customer needs.
• Work closely with Sales, Support, Billing, and other technical teams to ensure an exceptional customer experience and take care of any customer issues.
• Maintain a revenue base by managing account retention and renewal.
• Drive increased revenue through increased product adoption and increased usage.
• Become an expert in blasting processes and equipment and educate customers on the use and benefits of our products.
• Promote the value of BlastOne products and Services to allow customers to see the value of both.
• Conduct weekly, quarterly and annual customer success reports to ensure customers optimize our product/service, issues are resolved proactively, and customer goals are met.

Skills/Qualifications

• 5 years of experience working with industrial EQUIPMENT SALES or Service

• Previous work experience as a customer success manager, customer service representative or equivalent role. Manage the purchasing process from requisition to delivery, ensuring compliance with company policies and procedures.

• BS In Engineering, Business, Marketing or related fields, Or Equivalent Experience

• Knowledge of Heavy industrial solutions

• Knowledge of Blasting and Painting Operations

• Microsoft Office Suite including Microsoft Projects

• Lift up to 50 lbs. occasionally

• Ability to stand for long periods of time

• Ability to work at an office desk for long periods of time

• Various industrial production operations based on customer conditions

Travel

• Up to 25%

The Perks working at BlastOne

• Great family culture with a meaningful mission
• Flexible time off
• Generous 401k policy
• Industry leading Health Insurance & Benefits program
• Ability to put your personal stamp on the success of a company
• Incredible opportunities to grow within the company and the industry, both your responsibilities and compensation

Personality / Core Value Requirements

BlastOne is a unique company.  We have a strong, close-knit team of hard-working, caring professionals who have a passion for supporting our customers.  We are a third-generation family business and we are dedicated to growing for generations to come.  To accomplish this, we take great effort to ensure that the members we add to our team will contribute positively to the great culture we already have.

Culture and Personality

• Team player
• Positive attitude
• Strong work ethic
• Driven to achieve excellence
• Accurate
• Customer and quality minded

We’re happy – but we spell it HAPIEE which is an acronym for our core values and beliefs:

• H: Humility – it is the team that wins - no one is better than anyone else on the Design for manufacturing team. My success is just as much the result of others I work with.
• A: We’re Agile – we move and work quickly and are flexible – we change quick.
• P: We’re positive, outgoing and Passionate! Our favorite phrase is ‘CAN DO!’
• I: We act with Integrity at all times. We are respectful and courteous. We do the right thing.
• E: We Execute – we do what we say we will do. Action is better than inaction.
• E: We always operate with Excellence and with a hard work ethic.