Mercedes Taft

Mercedes Taft is an accomplished Account Executive at BLiNk AI Inc, focusing on account retention and building since February 2023. Prior experience includes serving as Service Manager at International Autos Group and several roles within Heiser Automotive Group, from Assistant Service Manager to Lead Service Advisor, where responsibilities involved creating and managing repair orders, training staff, and improving customer satisfaction. With a background in customer service across multiple automotive organizations, including Boucher Automotive Group and Schlossmann Auto Group, Mercedes has developed extensive skills in appointment scheduling, communication with clients and technicians, and proficiency in various automotive software. Mercedes holds an Associate's degree in Journalism/Advertising from the University of Wisconsin-Milwaukee.