Cierra L.

Cierra L. currently serves as a member of Women of Customer Success since February 2024 and has been a Customer Support Analyst at Square since July 2019, providing technical support and troubleshooting for hardware and software issues while collaborating with product teams to resolve customer issues. Previously, Cierra held various roles including Customer Success Advocate at Square, Admissions Advisor at Chamberlain University, Escalations Support Engineer at Enterprise, Senior Customer Service Representative at Spectrum, and Sales Consultant at American Express. Cierra holds a Bachelor's of Science in Psychology from the University of Phoenix and a Bachelor of Business Administration from Paine College.