Andres Cuadra

Andres Cuadra has over 8 years of experience in the telecommunications sector. In 2012, they began their career as a Store Manager at Sprint, where they oversaw the hiring, selection, training, and retention of 10+ store representatives and two Technicians. Andres developed employee training modules, and store procedures, including the development of sales contracts to ensure their location hit profitability goals and KPI performance targets. Andres also maintained inventory and developed marketing strategies and campaigns to drive in-store traffic.

In 2014, they were promoted to Technical Support Specialist at BLU Products, where they delivered end-to-end product support via chat, email, and phone. Andres identified performance issues through device troubleshooting and provided in-depth client education to improve user awareness of product features and capabilities. Andres also processed warranty claims and issued escalation requests as needed.

In 2015, they were promoted again to International Call Center Supervisor at BLU Products. As an International Call Center Supervisor, they played a key role in developing strategies to expand market share and increase team productivity. Andres evaluated team metrics, performance, product feedback, and other KPIs to drive alignment with business initiatives promoting customer success.

In 2016, they were promoted to Manager of Customer Service at BLU Products. As a Customer Service Manager, they oversee customer support for a fully remote team of 30+ customer care representatives across three international locations. Andres manages daily call/email volume and provides training to ensure all reps adhere to quality best practices to deliver positive customer experiences. Andres also provides responsive product support to address customer escalations and researches technology and productivity platforms to align company infrastructure with client needs.

Andres Cuadra has obtained a Bachelor of Science in Business Administration and Management, General from Miami Dade College, which they are expected to complete in 2024. Andres also has an Associate's degree in Business Administration and Management, General from Miami Dade College, which they obtained in 2020. In addition, Andres has obtained certifications in Exceptional Customer Service from Baker Communications (2015), Apple iOS Certification from Sprint (2012), Android OS Certification from Sprint (2011), Salesforce Certified Administrator (SCA) from Salesforce (2015), and is currently in progress for Microsoft Azure Fundamentals AZ-900 from Microsoft.