The Operations and Project Management Team at Blue Cross and Blue Shield of Kansas City, Inc. is responsible for optimizing service delivery and improving operational efficiency within the organization. This team oversees project management initiatives, quality assurance processes, and client engagement strategies, ensuring a seamless experience for both providers and members. Additionally, they analyze performance metrics and implement process improvements to enhance overall service quality while supporting various departments in achieving their operational goals.
Anita Ray
Quality Performance Analyst
Crissy Pennington
Manager, Client Services
Gregory Duty
Service Delivery Manager
Judy Lee
Manager, Provider Engagement
Rebecca Overton-Ogag...
Manager, Quality Assurance & P...
Russell Friesen
Program Manager Quality Manage...
Thea Kirchmeyer
Producer Operations Manager
Todd Connery
Call Center Manager - Spira Ca...
Trish Williams
Manager, Integrated Health Man...
Valerie Azcona
Customer Experience Advocate
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