Rebecca Overton-Ogaga

Rebecca Overton-Ogaga has extensive experience in quality assurance and process improvement, currently serving as the Manager of Quality Assurance & Process Improvement at Blue Cross and Blue Shield of Kansas City since March 2005. Prior roles within the same organization include Supervisor of Business Quality and Documentation, Senior Learning Facilitator, and Quality Improvement Analyst. Rebecca's career began in the healthcare and education sectors, with positions such as Benefits Assistant at Shawnee Mission School District and Office Manager at Advanced Home Health Care. Education includes an A.S. in Public Administration from KCKCC, certification as a trainer, and being a licensed facilitator of The MAGIC of Customer Relations Program.