Nagatna Joseph

Nagatna Joseph has a diverse and extensive work experience, primarily at Blue Cross Blue Shield of Massachusetts. Nagatna started their career in 2000 at Blue Cross Blue Shield, where they held the positions of Member Service Manager and Member Service Supervisor. In these roles, they built relationships, mentored new supervisors, collaborated with training teams, and made recommendations for process improvements.

In 2005, Nagatna Joseph transitioned to a Finance Development Leadership Rotation Program, where they gained experience in various areas such as Customer Financial Management, Audit and Risk Management, and Account Service Management. During this program, they actively participated in cross-functional workgroups, oversaw quality management programs, and contributed to the development of recommendations for improving business processes.

Following the rotation program, Nagatna Joseph held several senior leadership roles at Blue Cross Blue Shield. Nagatna worked as a Senior Manager in Account Service and Sales Operations, where they led a centralized team and managed strategic initiatives. Nagatna also served as the Director of Risk Management, providing risk assessments and consulting services to executive management. As the Senior Director of the Member Service Call Center, they led a team of over 300 employees dedicated to delivering exceptional consumer experiences.

Most recently, Nagatna Joseph worked as the Director of Business Continuity, Crisis Management, Disaster Recovery, Corp Insurance, and Data Analytics. In this role, they managed the crisis management organization, developed and implemented the enterprise crisis and emergency management program, and mitigated threats to achieve business goals. Nagatna also led a team responsible for managing insurance policies and interfacing with advisors.

Overall, Nagatna Joseph has demonstrated expertise in risk management, leadership, project management, and process improvement throughout their career at Blue Cross Blue Shield of Massachusetts.

Nagatna Joseph's education history includes studying Business Administration and Management, General at Northeastern University.