Cayla Kelly

Cayla Kelly is an experienced professional in the healthcare and customer service sectors, currently serving as a Provider Executive Support Specialist at Blue Cross and Blue Shield of Nebraska since December 2016. In this role, Cayla provides day-to-day education for providers on healthcare technology platforms and claims systems. Previous positions include Appeals Specialist, where Cayla evaluated and processed appeals, and Member Services Associate, providing customer support in a call center environment. Earlier career experience includes roles at Apple as a Customer Relations Specialist and at Carlson Rezidor Hotel Group in various customer support and sales positions. Cayla holds a Bachelor’s degree in Healthcare Administration from The University of Arizona Global Campus and is pursuing a Master of Arts in Health/Health Care Administration/Management. Notable achievements include winning the Most Bookings award at Country Inns & Suites and participation in a mentorship program.