Carl Coffey

Carl Coffey, CSM, LSSGB, currently serves as a Business Process Advisor at Blue Cross NC, leading project implementations valued at $4.3 million for the Government Market segment. With a diverse background in user experience consulting for Fortune 500 clients at uTest, Coffey has also held positions such as Business Process Consultant at UnitedHealthcare, where a team of analysts was managed to ensure accurate data feeds for Individual and Family Plan members. Previous roles include Associate Director at Evolent Health, focusing on process improvement, and Senior Consumer Experience Professional at Humana, enhancing provider experiences. As the youngest member elected to the Board of Trustees for Randolph College, Coffey blends leadership with a commitment to academic engagement, bolstered by extensive experience in business process optimization across various health organizations.