Heather Roberson

Heather Roberson, MBA, currently serves as Operations Manager at Blue Cross NC, having been promoted from Business Analyst in April 2022. Prior experience includes roles as Benefits Care Coordinator at Well, Customer Experience Specialist at North Carolina State Health Plan for Teachers and State Employees, and various positions at Blue Cross NC, including Customer Escalations Analyst and Operations Specialist. Additional experience includes customer service roles at Time Warner Cable and Durham Exchange Club Industries, along with administrative support at Carolina Community Support Services. Heather Roberson holds a Master of Business Administration in Healthcare Management from Fayetteville State University and a Bachelor's Degree in Health Care Administration from Southern New Hampshire University.