John Griffin

John Griffin is an accomplished professional with extensive experience in design and customer experience across various industries. Since September 2021, John has served as the Director of Customer Experience Design at Blue Cross NC. Prior roles include Vice President of Design and UX at First Citizens Bank and Design Leader at Think Griff, where John has been active since January 2012. John’s career also features significant contributions at USAA, where multiple positions included Design Director and Lead Digital Product Manager, among others. Additionally, John has shared expertise as an Adjunct Instructor at the Digital Creative Institute. John Griffin's educational background includes completion of the BJ Fogg Behavior Design Bootcamp and certification as a Usability Analyst from Human Factors International.