Shaquana McEachin

Shaquana McEachin is an accomplished manager with extensive experience in customer service and operational leadership at Blue Cross NC since March 2014. Currently serving as the Manager of the Customer Contact Center, Shaquana excels in driving strategic development, enhancing service delivery, and improving member and provider experiences. Prior roles include Service Leader, Team Lead, Customer Solutions Expert, and Customer Service Representative, where Shaquana consistently demonstrated a commitment to staff development, operational efficiency, and stakeholder satisfaction. Shaquana’s educational background includes an upcoming MBA from the Jack Welch Management Institute and a Bachelor's degree in Business Administration with a focus on healthcare services from Strayer University.