Blue Cross and Blue Shield of Vermont
Janalee Willett has a diverse work experience. Janalee started their career as a cosmetologist at Topnotch Resort and Spa from August 1995 to August 2000. Janalee then worked at Blue Cross and Blue Shield of Vermont, where they held various roles. From August 2000 to October 2004, they worked in customer service. From October 2004 to June 2011, they served as a Quality Assurance and Training Specialist, monitoring calls for quality, providing feedback, and maintaining job aids and procedures. From June 2011 to February 2020, they worked as a Customer Service Manager, overseeing a fast-paced call center, ensuring exceptional service, and training and developing team members. Lastly, since February 2020, they have been serving as the Director of Customer Service. Additionally, since June 2013, they have been working as a Jazzercise Instructor at Jazzercise Inc.
Janalee Willett earned an Associate's degree in Business from Southern New Hampshire University in 2015-2016. Before that, they attended O'Briens Aveda Institute in 1994-1995, where they studied Cosmetology, Barber/Styling, and Nail Instruction. Janalee'searliest education was at Spaulding High School from 1990-1994.
This person is not in the org chart
This person is not in any teams
Blue Cross and Blue Shield of Vermont
4 followers
Located on a scenic hillside in the central Vermont community of Berlin, Blue Cross and Blue Shield of Vermont has been a primary part of Vermont’s health care system for more than 30 years, providing thousands of Vermonters with health benefits and services. Indeed, we are an independent, local, not-for-profit Vermont company, governed and managed locally, and our sole focus is Vermont. An independent licensee of the Blue Cross Blue Shield Association, our affiliation with the national system provides our members with the security of seamless, discounted health care services when they travel across the country or abroad, but we exist solely to serve Vermonters. We think this is particularly important in this time of great change. We believe our single-state focus allows our employees to bring highly personalized service to our customers and members. It also enables us to work closely with our state’s communities and health care providers to manage costs and improve the quality of health care, and to adapt our organization to meet Vermont’s changing needs. Our generous benefits package offers health, vision, life and employer-paid dental insurance, as well as 24 days off per year and 8 paid holidays. Tuition reimbursement, new parent leave, a 401k and pension are just some of our other offerings. Our STRIVE Health and Wellness Program offers a $500 incentive after completion of wellness goals each year. The program has evolved in the past 15 years into a holistic one, offering on-site fitness rooms and classes, personal training, Lunch & Learns, nutritional counseling, meditation, Weight Watchers @ Work, working walk stations, free on-site massages, CSA shares and more. We're also present at 200+ community events each year throughout Vermont, from staffing water tables at a 5K to hosting our signature events such as Snow Days and Hike, Bike & Paddle. Check out our website, www.bluecrossvt.org, for more info on all of these initiatives!