Blue Cross Minnesota
Katie Thompson is a seasoned professional in customer experience management, currently serving as the Director of Customer Experience Insights at Blue Cross and Blue Shield of Minnesota since December 2019. Katie oversees market research, voice of the customer initiatives, and customer experience measurement programs to enhance data-driven decision-making and customer-centric strategies. Prior to this role, Katie spent over a decade at Experience Engineering, where responsibilities included leading client engagements as Experience Director and developing methodological approaches across diverse industries such as retail, healthcare, and finance. Educationally, Katie holds a Bachelor of Science degree in Psychology from the University of Iowa, obtained in 2007.
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Blue Cross Minnesota
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Blue Cross and Blue Shield of Minnesota is a taxable, nonprofit organization with a mission to make a healthy difference in people’s lives. Chartered in 1933 as Minnesota’s first health plan, we’ve promoted wider, more economical and timely availability of health services for the people of Minnesota for 80+ years.