Tabia MacDonald

Tabia MacDonald is a seasoned professional with extensive experience in IT service management, business analysis, and client relations. Currently serving as Manager of IT Service Management at Blue Cross Life Insurance Company of Canada since February 2022, Tabia brings a strong background as Manager of Digital Advisory at SysGen Solutions Group (2013-2022) where responsibilities included strategic oversight, team management, and driving digital transformations. Prior roles include Business Analyst and Account Executive, contributing to requirements gathering, stakeholder alignment, and client satisfaction. Tabia's diverse career began in customer service and vocational counselling, complemented by a Bachelor of Arts in Sociology from the University of Calgary and a Business Analysis Extension Certificate from Mount Royal University.