Joe Franklin

Joe Franklin started their work experience in 2013, working as an IP Support Representative Executive CAE I at Comcast until 2014. Joe then worked as a Service Desk Analyst at Agensys Corporation onsite at Dell FGS in Nashville, TN from 2014 to 2015. From 2015 to 2017, they worked as a Health IT - Claims Processor at VDart Inc onsite at Accenture in Knoxville, TN. In 2017, they joined Teleperformance as an Omnichannel Service Vendor, where they provided customer relationship and logistics support for a transportation provider through various channels. Joe achieved quality assurance improvement and contributed to satisfaction surveys. Since 2021, they have been working as a Help Desk Operations Analyst at Blue Sky Innovative Solutions.

Joe Franklin completed a course in Cybersecurity for Everyone through Coursera in 2023. Joe obtained a certification in Cybersecurity for Everyone from Coursera, in partnership with the University of Maryland College Park, in May 2023. In addition to the certification, Joe has a Bachelor's degree in Business Administration-IT from Colorado Technical University. Joe also has an A.A.S. degree in Business Information Systems from Northeast State Tech. Community College. Joe is associated with The University of Edinburgh but does not have any information regarding degrees or fields of study from that institution. Moreover, Joe has obtained a certification in Information Technology from edX.