Jason Hoffman

Jason Hoffman is an experienced professional with a strong background in customer service and call center operations. Currently, Jason serves as the Senior Manager of Customer Service and Call Center at Blue Stream Fiber, where significant accomplishments include reducing average speed of answer by 78% within the first 120 days. As a Central Florida Chapter Co-Founder for the Front Line Appreciation Group, Jason played a pivotal role in delivering over 2,200 meals to first responders during the COVID-19 pandemic. Previous positions include Senior Manager at RP Funding Center, where call drop rates were cut by 30%, and Customer Support Call Center and Account Manager for North America at Merlin Entertainments. With experience dating back to 2008 at CoreLogic and an educational background that includes a Bachelor of Arts in Communications from the University of Maryland and a Business Strategy certificate from the University of Virginia Darden School of Business, Jason has demonstrated expertise in managing client relationships and optimizing call center performance.