Purav Mistry

Purav Mistry is a seasoned professional with extensive experience in customer service, operational efficiency, and technical analysis. Currently serving as the GM and Head of Customer Service & Experience at Blue Tokai Coffee Roasters since April 2019, Purav focuses on enhancing customer satisfaction and has successfully revamped the subscription model. Prior to Blue Tokai, Purav co-founded YTPM Digital Ventures, managing a full-service web agency from November 2015 to April 2019. Purav's experience also includes team leadership at Visa, where oversight of global customer and client services was key from May 2010 to September 2015, and a technical analyst role at T.A. Shah Group, where stock market tips were generated. Earlier positions include a technical support representative at Aditya Birla Minacs Worldwide Ltd. Educational qualifications include a Bachelor of Science in Information Technology from Bharatiya Vidya Bhavan's.