Erin Thurman

Erin Thurman is an experienced professional with a career spanning over two decades at BlueCross BlueShield of Tennessee, starting in November 2003. In the current role as Team Lead for Business Analytics and Relationship, Erin oversees a team of nine individuals focused on enhancing internal customer support through process improvements, comprehensive reporting, and rigorous testing. Previous roles include Performance Improvement Analyst, where responsibilities encompassed identifying process enhancements using lean principles and creating training materials, as well as Technical Team Expert and Customer Service Representative. Prior to this, Erin gained experience in Athletic Media Relations at East Tennessee State University from April 2002 to April 2003. Erin holds a Bachelor of Science degree in Mass Communications from East Tennessee State University, earned between 1998 and 2002.