Kelly Emery

Kelly Emery has over 15 years of experience in customer service and management roles within the hospitality and retail sectors. Currently serving as a Sales and Reservations Executive at Bluestone National Park Resorts Ltd since June 2008, Kelly has also held positions including Customer Service Supervisor and Guest Service Team Lead, demonstrating effective guest relations and issue resolution. Additional experience includes overseeing food and beverage operations, where responsibilities encompassed stock ordering and daily management standards. Previous roles at Comet involved administrative responsibilities, customer service, and cash handling, while early retail experience at Oakwood Theme Park involved handling sales and refunds. Kelly holds a HNC in Business, Management, Marketing, and Related Support Services from Glamorgan University and has completed level 3 team leader training through PRP, along with achieving AS/A Levels and GCSE qualifications from Cwmcarn High School.