Ana María Castillo

Ana María Castillo currently serves as Jefe Corporativo de Relacionamiento y Fidelización at BMI Companies since January 2023, having previously held the position of Jefe de Relacionamiento & Fidelización at BMI Ecuador from February 2021 to January 2023, where the focus was on enhancing customer relationship management as a strategic priority. Prior experience includes leading promotional and external communication efforts at BGR - Banco General Rumiñahui, acting as Customer Support Specialist at ABB Ecuador S.A., coordinating marketing initiatives at Grupo Novatech, and managing corporate image at Banco Solidario S.A. Ana María holds an MBA from Universidad San Francisco de Quito, a strategic customer loyalty certificate from Northwestern University's Kellogg School of Management, among other qualifications in business and marketing.