Michelle Harding-Smith

Michelle Harding-Smith is an experienced leader in change management, communications, and training, currently serving as Head of Change, Communications & Training at BMI Group since August 2022. With a progressive career encompassing roles such as Change Management Lead at Novartis and Director of Change & Engagement at BT, Michelle has demonstrated expertise in executing large-scale transformation programmes and enhancing operational efficiency. Notable positions also include Business Readiness & Capability Director at GSK, where strategic direction was provided across ERP transformation projects, and significant leadership positions at npower, Capita, T-Mobile, and Garlands Call Centre, focusing on improving service delivery, operational effectiveness, and achieving business objectives.