María José Hidalgo Gomez

María José Hidalgo Gomez has a long and varied work experience. María José began their career in 1998 at Atento, where they held the roles of Coordinador/Auditor de Contac Center, Coordinador Contac Center, Gestor Telefónico, and Agente Telefónico. In 2008, they moved to Banco Popular, where they were Responsable de Calidad emitida y percibida y Formación. In 2018, they joined Banco Santander as Responsable de servicios de Banca Digital y Contac Center, and in 2020 they started working at Bnext as Customer Experience Lead.

María José Hidalgo Gomez completed their COU at IES CARDENAL CISNEROS in 1993. In 2019, they completed a Certificado de profesionalidad grado 3 (510h)Asistencia a la Investigación de Mercados in Comercio y Marketing, Marketing y relaciones públicas at Vipper Sistemas. Additionally, they obtained five certifications from LinkedIn in 2020: Salesforce esencial, Fundamentos del servicio de atención al cliente, Cómo dirigir el servicio de atención al cliente, Gestión de equipos mediante misiones, objetivos y resultados clave, and Normas de calidad en el servicio de atención al cliente.