Catherine le Gall

Catherine LE GALL is a seasoned professional with extensive experience in customer journey optimization and digital marketing, currently serving as a Customer Journey Expert at BNP Paribas Personal Finance since January 2016. Notable achievements include improving customer satisfaction metrics through innovative UX Design, enhancing e-reputation for Cetelem, and managing multimodal marketing projects. Previous roles at Cofinoga involved leading digital strategy initiatives and managing outsourced call center operations, while earlier positions included marketing roles at Hachette Livre and Adhesion Group. Catherine holds a degree in Marketing from École Supérieure de Commerce Et de Management, alongside certifications in UX Writing and UX Project Management.