BNP Paribas Personal Finance is 100% BNP Paribas group subsidiary and the European leader in personal finance. With a presence in 33 countries, our customers, partners and employees write our company’s story as they share our philosophy: promote access to a more responsible and sustainable consumption.

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Personal Finance

BNP Paribas Personal Finance

BNP Paribas Personal Finance's headquarters in Paris, France

Charlotte Dennery

Martin Lundgren Sørensen

Gilles de Wailly

David Carson

Tony Hodges

Maria Thea Flymer

Olivier Floris

Ricardo Mantovani Aca Ca

Miruna Senciu

Philippe Santini

Pedro Camarinha

Hugo Lucas

The Senior Management and Analysis Team at BNP Paribas Personal Finance is responsible for providing strategic oversight and in-depth analytical support across various business functions. This includes financial system analysis, business process optimization, security management, compliance monitoring, risk assessment, data analysis, and software development. Their collective expertise ensures robust financial operations, secure technological infrastructure, regulatory compliance, and data-driven decision-making to promote responsible and sustainable consumption.

Senior Management and Analysis Team

The Heads of Departments at BNP Paribas Personal Finance orchestrate strategic initiatives and oversee their respective areas to drive growth, innovation, and operational excellence. Each leader manages a specific sector — from digital products and IT architecture to strategic investments and mobility offers. Collectively, they ensure alignment with the company’s vision of responsible and sustainable consumption while enhancing customer experience and expanding market presence.

Heads of Departments

The Marketing and Customer Experience Team at BNP Paribas Personal Finance is responsible for developing and executing strategies to enhance brand visibility, customer engagement, and satisfaction. They leverage data analytics and customer insights to optimize marketing campaigns, improve customer journeys, and ensure seamless interactions across all touchpoints. This team works collaboratively to drive growth, build strong partnerships, and promote responsible and sustainable consumption.

Marketing and Customer Experience Team

The Leadership Team at BNP Paribas Personal Finance is responsible for driving the company's strategic vision, ensuring financial stability, overseeing risk management, fostering customer relationships, and promoting sustainable and responsible consumption. Comprising key executives from various functions such as risk, finance, compliance, marketing, and partnerships, the team collaborates to align the company’s efforts across global markets and enhance its position as the European leader in personal finance.

Leadership Team

The Customer Support and Relationship Management Team at BNP Paribas Personal Finance is dedicated to enhancing customer satisfaction and loyalty through effective, responsive service and proactive relationship-building strategies. This team manages customer inquiries, resolves issues, oversees credit analysis, and guarantees exceptional service quality by continually improving customer and partner journey designs. They play a pivotal role in fostering enduring relationships with customers to support the company's mission of responsible and sustainable consumption.

Customer Support and Relationship Management Team

The Risk and Compliance Team at BNP Paribas Personal Finance is responsible for identifying, assessing, managing, and mitigating risks to ensure the company's operations comply with legal and regulatory requirements. This includes overseeing financial security, managing global risk projects, and maintaining robust compliance frameworks to support sustainable and responsible consumption.

BNP Paribas Personal Finance

Org chart

Teams

Senior Management and Analysis Team

Heads of Departments

Marketing and Customer Experience Team

Leadership Team

Customer Support and Relationship Management Team

Risk And Compliance Team

Offices

BNP Paribas Personal Finance

Org chart

Teams

Senior Management and Analysis Team

Heads of Departments

Marketing and Customer Experience Team

Leadership Team

Customer Support and Relationship Management Team

Risk And Compliance Team

Offices

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