Anne Epineuze

Anne Epineuze holds extensive experience in quality management and customer experience, currently serving as Chef de projet Expérience Client at BNP Paribas since November 2022. In this role, Anne focuses on enhancing customer and employee experiences within an Agile organization. Previously, Anne worked at papernest as Responsable Qualité & Formation, overseeing the training and quality processes for a growing team of sales advisors. Anne's professional background also includes positions in quality assurance and customer satisfaction at companies such as Evea Group, Ozitem, SFD, and Pall Corporation, with accomplishments in implementing ISO standards and managing quality improvement initiatives. Anne's educational qualifications include a Master's degree in Management, Quality, and Business Conduct, alongside certifications in ISO 9001 and ITIL.